Returns, Refunds and Exchanges Policy

Please read this entire page so that you understand our policies regarding returns, refunds, exchanges. We do our best to provide quality products and unsurpassed service to our customers. If a product that you have purchased from the Dispensary at the Alpine Clinic (DAC), either from our online dispensary or from our brick and mortar dispensary, does not meet your personal standards we gladly extend to you a refund or exchange.

Returns and Refunds
We accept returns on all perishable and nonperishable products purchased at DAC through our secure online dispensary or at the brick and mortar store so long as the item or product meets the following parameters:

  • Items must be returned within 30 days of purchase date to qualify for a refund. (A copy of the original receipt is acceptable.)
  • Item must be returned 30 days prior to printed expiration date.
  • All returned items are subject to a 10% restocking fee.
  • Shipping and handling fees will not be refunded.
  • Items returned will be refunded the amount of product purchase price + tax, less shipping, handling and restocking fee.
  • All returns and refunds will be paid back in cash or credited back to valid credit card
  • The Dispensary at the Alpine Clinic does not issue in store credit for future purchases.
  • Items must be unopened and unused, in its original packaging and free of excessive damage.
  • For perishable items, the original seal must be intact. If original seal is not intact than product will be deemed opened and not eligible for return, refund or exchange.
  • Non-perishable products that have been opened and used may not be returned

Exchanges

  • Items must be returned within 30 days of purchase date to qualify for a refund. (A copy of the original receipt is acceptable.)
  • Item must be returned 30 days prior to printed expiration date.
  • All returned items are subject to a 10% restocking fee.
  • Shipping and handling fees will not be refunded.
  • Items returned will be refunded the amount of product purchase price + tax, less shipping, handling and restocking fee.
  • All returns and refunds will be paid back in cash or credited back to valid credit card
  • The Dispensary at the Alpine Clinic does not issue in store credit for future purchases.
  • Items must be unopened and unused, in its original packaging and free of excessive damage.
  • For perishable items, the original seal must be intact. If original seal is not intact than product will be deemed opened and not eligible for return, refund or exchange.
  • Non-perishable products that have been opened and used may not be returned

Defective Products

  • Items with manufacturer defects will be refunded the full amount of purchase price + tax, less shipping and handling.
  • Opened Items or products that have manufacturer defects may be returned and refunded the full amount of purchase price + tax, less shipping and handling.
  • Items that are past their expiration date will be exchanged at no additional cost. Note: Product labeling in the United States requires an expiration date, therefore homeopathic remedies will have an expiration date printed on the label even though they don’t expire. Please call us with further questions.

How To Return An Item Purchased Through Online Dispensary.
For products that have been purchased through the online dispensary or through phone orders please follow these directions for returning products and receiving a refund.

  1. Call The Dispensary at the Alpine Clinic at 801-407-3002 to inform us of a request to return an item for refund.
  2. You will be issued a Return Order Number upon calling.
  3. Mail your returned item to:

The Dispensary at the Alpine Clinic

RE: (Return Order Number)

1175 E. 3200 N. Suite 1

Lehi UT, 84043

  1. Include in your package a signed and dated letter stating the reason for your return.
  2. Include full name and the best daytime contact phone number for a representative of the dispensary call you with any questions.
  3. Include Return Order Number on your letter.
  4. Include the original receipt or a copy of the the original receipt.
  5. Re-pack products to be returned insufficient packaging to ensure safe return to the dispensary. The DAC is not responsible for damaged products due to insufficient packaging.

Once a returned item has been received at the Dispensary it will be inspected to ensure it meets our stated Refund and Return Policy parameters.  At the time you will receive a call from a Dispensary representative to inform you of the items have been received and to issue your refund.

How To Return An Item Purchased at Brick and Mortar Dispensary.
For products that have been purchased at the physical brick and mortar dispensary please follow these directions for returning products and receiving a refund.

  1. Bring item in hand to be returned to the brick and mortar dispensary.
  2. Contact Dispensary representative and discuss request to return item for refund.
  3. items or products will be refunded based upon previously stated parameters. Please refer the refunds and returns policy for more details.
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