Shipping Policy

Carriers

  • We use the following carriers to deliver our orders:

Shipping Rates

  • The rate charged for the shipping of your order is based on the weight of your products, and your location.
  • Shipping options with a quoted price will be presented to you during the checkout process ¬†and added to your order before the final checkout.

Processing

  • All orders will be processed and shipped within 48-72 hours.
  • Orders will be processed during regular business hours Monday – Friday 9am – 6pm Mountain Standard Time.
  • Orders placed after regular business hours will be processed within 48-72 hours of next regular business day excluding federal holidays.
  • Order processing time does not include Weekends (Saturday and Sunday) or federal holidays: January 1, Memorial Day (May), July 4, Labor Day (September), Thanksgiving (November), December 25
  • A confirmation email message will be sent informing you that your order has been processed and shipped. USPS tracking information will be included in email message if tracking information is provided by shipping carrier.

Order Tracking

  • If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Backorders

  • It is our policy to keep our inventory up to date to the best of our abilities. Sometimes, due to circumstances beyond our control, we may have low inventory for some products. As a result, an item or product may be temporarily unavailable. Our policy it to ship products upon availability. Therefore if an item you have ordered and paid for is on backorder, it may be mailed separately at a later date. You will not be charged any additional shipping and handling for the second shipment.
  • If the item you have ordered is not delivered ¬†within an acceptable time frame, you may cancel that portion of the order receive a full refund on the product not delivered without penalty of restocking fees.
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