Terms and Conditions

Accepted Methods of Payment

  • All purchases through online Dispensary shopping cart must be made with valid credit card. (Visa, Mastercard, American Express, Discover)
  • The Dispensary at the Alpine Clinic does not issue in store credit for future purchases.

Credit Card Charges

  • Your credit card will be charged when you place an order and proceed through cart checkout.
  • All sales are final.
  • Once a transaction is completed all purchases are subject to the Returns, Refunds, and Exchanges policy of The Dispensary at the Alpine Clinic

Order Cancellation Policy

  • Orders may be cancelled without penalty if cancelled within 24 hours of purchase.
  • To cancel an online order please call the Dispensary at 801-407-3002 during regular business hours within 24 of order.
  • A refund will be issued according to the parameters of the Returns, Refunds, and Exchanges policy.

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This may include your:

  • Billing Address and Phone Number
  • Shipping Address
  • Email Address
  • Credit Card Information
  • In addition we also collect information on your IP address, browser type, and Referrer data. We use this data to prevent hacking attempts, and to help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our services.

How Is My Information Used?

  • Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

  • Billing, shipping, and order contents data is stored on our secure server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
  • We do not store your Credit Card data.

Cookies and Browser Information

  • Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to facilitate your ordering.

If you have any additional questions regarding these policies or any other questions regarding products, please feel free to call The Dispensary at The Alpine Clinic at (801) 407-3002 during our regular business hours.

We do our best to provide quality products and unsurpassed service to our customers. If a product that you have purchased from the Dispensary at the Alpine Clinic (DAC), either from our online dispensary or from our brick and mortar dispensary, does not meet your personal standards we gladly extend to you a refund or exchange.

Returns and Refunds
We accept returns on all perishable and nonperishable products purchased at DAC through our secure online dispensary or at the brick and mortar store so long as the item or product meets the following parameters:

  • Items must be returned within 30 days of purchase date to qualify for a refund. (A copy of the original receipt is acceptable.)
  • Item must be returned 30 days prior to printed expiration date.
  • All returned items are subject to a 10% restocking fee.
  • Shipping and handling fees will not be refunded.
  • Items returned will be refunded the amount of product purchase price + tax, less shipping, handling and restocking fee.
  • All returns and refunds will be paid back in cash or credited back to valid credit card
  • The Dispensary at the Alpine Clinic does not issue in store credit for future purchases.
  • Items must be unopened and unused, in its original packaging and free of excessive damage.
  • For perishable items, the original seal must be intact. If original seal is not intact than product will be deemed opened and not eligible for return, refund or exchange.
  • Non-perishable products that have been opened and used may not be returned

Exchanges

  • Items must be returned within 30 days of purchase date to qualify for a refund. (A copy of the original receipt is acceptable.)
  • Item must be returned 30 days prior to printed expiration date.
  • All returned items are subject to a 10% restocking fee.
  • Shipping and handling fees will not be refunded.
  • Items returned will be refunded the amount of product purchase price + tax, less shipping, handling and restocking fee.
  • All returns and refunds will be paid back in cash or credited back to valid credit card
  • The Dispensary at the Alpine Clinic does not issue in store credit for future purchases.
  • Items must be unopened and unused, in its original packaging and free of excessive damage.
  • For perishable items, the original seal must be intact. If original seal is not intact than product will be deemed opened and not eligible for return, refund or exchange.
  • Non-perishable products that have been opened and used may not be returned

Defective Products

  • Items with manufacturer defects will be refunded the full amount of purchase price + tax, less shipping and handling.
  • Opened Items or products that have manufacturer defects may be returned and refunded the full amount of purchase price + tax, less shipping and handling.
  • Items that are past their expiration date will be exchanged at no additional cost. Note: Product labeling in the United States requires an expiration date, therefore homeopathic remedies will have an expiration date printed on the label even though they don’t expire. Please call us with further questions.

How To Return An Item Purchased Through Online Dispensary.
For products that have been purchased through the online dispensary or through phone orders please follow these directions for returning products and receiving a refund.

  1. Call The Dispensary at the Alpine Clinic at 801-407-3002 to inform us of a request to return an item for refund.
  2. You will be issued a Return Order Number upon calling.
  3. Mail your returned item to:

The Dispensary at the Alpine Clinic

RE: (Return Order Number)

1175 E. 3200 N. Suite 1

Lehi UT, 84043

  1. Include in your package a signed and dated letter stating the reason for your return.
  2. Include full name and the best daytime contact phone number for a representative of the dispensary call you with any questions.
  3. Include Return Order Number on your letter.
  4. Include the original receipt or a copy of the the original receipt.
  5. Re-pack products to be returned insufficient packaging to ensure safe return to the dispensary. The DAC is not responsible for damaged products due to insufficient packaging.

Once a returned item has been received at the Dispensary it will be inspected to ensure it meets our stated Refund and Return Policy parameters.  At the time you will receive a call from a Dispensary representative to inform you of the items have been received and to issue your refund.

How To Return An Item Purchased at Brick and Mortar Dispensary.
For products that have been purchased at the physical brick and mortar dispensary please follow these directions for returning products and receiving a refund.

  1. Bring item in hand to be returned to the brick and mortar dispensary.
  2. Contact Dispensary representative and discuss request to return item for refund.
  3. items or products will be refunded based upon previously stated parameters. Please refer the refunds and returns policy for more details.

Carriers

  • We use the following carriers to deliver our orders:

Shipping Rates

  • The rate charged for the shipping of your order is based on the weight of your products, and your location.
  • Shipping options with a quoted price will be presented to you during the checkout process  and added to your order before the final checkout.

Processing

  • All orders will be processed and shipped within 48-72 hours.
  • Orders will be processed during regular business hours Monday – Friday 9am – 6pm Mountain Standard Time.
  • Orders placed after regular business hours will be processed within 48-72 hours of next regular business day excluding federal holidays.
  • Order processing time does not include Weekends (Saturday and Sunday) or federal holidays: January 1, Memorial Day (May), July 4, Labor Day (September), Thanksgiving (November), December 25
  • A confirmation email message will be sent informing you that your order has been processed and shipped. USPS tracking information will be included in email message if tracking information is provided by shipping carrier.

Order Tracking

  • If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Backorders

  • It is our policy to keep our inventory up to date to the best of our abilities. Sometimes, due to circumstances beyond our control, we may have low inventory for some products. As a result, an item or product may be temporarily unavailable. Our policy it to ship products upon availability. Therefore if an item you have ordered and paid for is on backorder, it may be mailed separately at a later date. You will not be charged any additional shipping and handling for the second shipment.
  • If the item you have ordered is not delivered  within an acceptable time frame, you may cancel that portion of the order receive a full refund on the product not delivered without penalty of restocking fees.
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